Minimum Order Quantities
A minimum order requirement is one set.

Payment Options
Purchases from our store are by credit card only. We accept Visa, American Express, Discover and MasterCard.

Shipping Terms
All orders ship freight prepaid via carrier of our discretion, which will typically be UPS or USPS. There are no options to select 2nd day or overnight delivery from the online store. Please contact Castle Bay for assistance with expediting requests.

All products ship from Arnold ( St. Louis), MO 63010. We currently ship only within the continental USA. We are not responsible for the delay of any freight carrier or safe carriage of goods. All goods are shipped at the buyer’s risk. Goods are insured by standard carrier coverage only.

At this time, the online store is not able to accept a customer’s UPS or FedEx account to ship orders.

If the product you request is available and your order was processed before noon on any business day, typically, it will ship the same day. If the item is available and the order is processed after noon on any day, ordinarily, it will ship the next business day. If the product is not available to ship within two business days, we will notify you.

Cancellation Requests
As most orders will ship within 12 to 24 hours of placing the order, a Castle Bay Sales Representative must approve cancellation requests. This approval must be issued in writing and a $50 fee may apply.

Returns Policy
Purchases from the online store are not returnable unless defective. Returns are only accepted with a Return Authorization Number supplied by a Castle Bay Sales Representative and are subject to a $50 restocking charge. Returns will not be accepted more than two months after the order ship date. Please contact us for more information at 1-800-264-1990.

Sales Tax and Tax-Exempt Status
Only customers with a ship to address in Missouri are charged sales tax. These new customers are set up as "taxable" and if the account is tax exempt, the tax code cannot be changed until we have an exemption certificate physically in hand.

Samples
Samples are not available through the online store.

Changes to Your Account Profile
To change any of your profile information simply sign-in to your account and go to the Modify Profile area. Please note that address changes will not apply to orders already placed.